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CaptionCall® is a revolutionary new telephone and service for anyone who has trouble hearing on the phone. While hearing loss affects millions of people for many different reasons – age, illness, injury, loud working conditions, and military service among them – it doesn’t have to limit the quality of their phone conversations. With CaptionCall, it’s easy to communicate confidently with friends, family and colleagues.                                                                                             

Similar to captioned television, CaptionCall uses advanced technology and a communications assistant to quickly provide written captions of what callers say on a large, easy-to-read screen. It works like a regular telephone – simply dial and answer calls as usual – speak and listen using a phone handset like always. Plus, CaptionCall offers exceptional sound quality with audio and frequency settings that can be customized to each person's hearing loss.

The captioning service is provided by CaptionCall and funded by the Federal Communications Commission.  CaptionCall is reimbursed by the FCC for providing the service to individuals with hearing loss. The funds for this service come from a small tax that all United States residents pay on their monthly phone bills for telecommunications relay services.

CaptionCall also offers free delivery and installation assistance done by CaptionCall employees located across the country.  Our employees have been specifically trained to set up CaptionCall for you and answer any questions you might have about the CaptionCall phone.

Reclaim Your Phone – and Your Life


CaptionCall Requirements:

  • Must have a medically recognized hearing disability 
  • High-speed internet connection
  • Standard home phone connection
  • Ordinary home electrical outlet

CaptionCall is available throughout the United States for those who have difficulty hearing on the phone. To receive your CaptionCall phone, go to the Request Info page and provide your information. A CaptionCall representative will contact you within a few business days.