How CaptionCall Works
Similar to captioned television, CaptionCall uses advanced technology and a communications assistant to quickly provide written captions of what callers say on a large, easy-to-read screen. It works like a regular telephone – simply dial and answer calls as usual – speak and listen using a phone handset like always.
The captioning service is free. Captioning is provided by CaptionCall and paid through a fund administered by the Federal Communications Commission.
View nearly instant captions of what your callers are saying on the large, easy-to-read display screen of your CaptionCall Phone. With the CaptionCall service, you get captioning that’s:
- Automatic—No need to dial through the captioning service.
- Secure—Safe, encrypted, FCC-regulated transcription.
How it works
- The CaptionCall user presses the "Captions On" button to connect to captioning service.
- The CaptionCall user hears the caller's voice over a standard phone line.
- The CaptionCall phone sends the caller's voice to the CaptionCall service via an internet connection.
- A Communications Assistant quickly converts the caller's words to text using voice-recognition technology.
- Captions are sent back to the CaptionCall phone display screen
CaptionCall is only made available to individuals who have a medically recognized hearing disability necessitating their use of the service. The CaptionCall service is supported through the federal government’s Interstate Telecommunications Relay Service fund. This fund is established to fulfill the mandate of the Americans with Disabilities Act (ADA) to provide functionally-equivalent communications to people with hearing loss. The CaptionCall service uses communication assistants who convert the calling party’s spoken words into captioned text. All calls made through CaptionCall must include a hearing-impaired person.